THE TOOLKIT / Fix an error
Read the error. Choose the fix.
Check the entry, keep the exact response and match it to the right action.
- Entry rejected
- Compare the code with rwa. Remove leading or trailing spaces. Confirm that you are using the promo-code field described in the current activation process.
- “Already used” or “not eligible”
- Read the account condition named in the response. Use the account checklist and ask Hellcase support if the message is unclear.
- Different bonus amount
- Compare the fixed credit and deposit percentage separately with the bonus breakdown. Check the promotion shown for your account.
- Accepted, but credit is unclear
- Keep the confirmation and check the provider’s crediting instructions. Ask support about the specific credit entry or condition.